In a recent survey of our customers, 97% of approximately 500 participants said they felt our staff listened carefully to what they had to say, and 96% said our pharmacists explained things in a way that was easy to understand.
In the same survey 95% said they would definitely recommend National Custom Compounding to their family and friends. Thanks guys! – as a small locally-owned Australian business, we really appreciate the support!
Here’s a small sample of what some of our happy customers had to say about their experience with National Custom Compounding:
“I love the way Custom Compounding staff listen to any questions that I have had and make further enquiry on my behalf if necessary. So I feel any suggestions they do provide come then from their experience and expertise so I feel I’m in safe hands all the way.”
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“I’ve been ordering from National Custom Compounding for a little while now. The team have excellent customer service skills are friendly helpful & knowledgeable. I’ve always received my order within a day or two. I have provided National Custom Compounding information to both my doctors who have passed it on to their other clients.
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“Pharmacist Jeff was extremely helpful, going beyond with phoning and delivering the product to ensure it’s timely supply.”
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“Thanks for the great product and communication from you to me was very professional. Overall a very pleasant experience.”
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“Your staff member who handled my call, which required urgent supply, was outstanding ensuring I received them in time.”
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“Very impressed with the customer service and very prompt delivery thankyou”
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“Lovely staff- Brittany is always very pleasant and extremely helpful. Very efficient service”
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“They are the best!! I have to order my prescription by phone & pay by credit card & then it is listed to me. The staff are wonderful!! And, I receive my medicine within 24 hours by courier … fantastic service!! Thank you”
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“I’m thrilled with my medication, and although there was a problem with delivery, that was soon corrected. Your customer service team were really helpful. You have a lifetime customer in me.”
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“I’d just like to let you know about the great service I recently received from Matt, on your customer service team. He chased up a missing order for me…. Throughout this process Matt was great, he initially tried to fix the problem with the couriers, when that didn’t work, he immediately organised a replacement to be sent out. So, not only did he fix the problem but equally importantly, throughout this process, Matt communicated with me and made sure that I knew what was going on. It really was exceptional customer service and I would like to thank him again for it”
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“Great customer service from Rachel at Gold Coast Merrimac branch.”
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“After months of experiencing rude and abrupt service by phone, email and in person from [xxxx] pharmacy in Southport I am thrilled that I took the time to find somewhere else to get my medications. From the first time I phoned and spoke to Evan, through to emailing Becky, as well as when I’ve collected my meds the past 2 months, I have received nothing but fantastic, efficient and friendly service. Thanks NCC team for taking the unnecessary stress out of the process.”
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“I appreciated the attention and service Annie gave me with my recent order. Actually to date everyone I have dealt with has provided good service.”
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“Such a smooth process to go to local pharmacy with prescription and then keep up to date with processing of order by email.”
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“The online ordering was easy. Received my order quicker than expected. Great service.”
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“Great that you are using compostable mailing packaging.”
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The team was very professional & knowledgeable. They kept me up to date with all aspects of my order. The whole process was very easy & straightforward. Thank you.”
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“Online order on Monday afternoon, delivery of ordered goods to Berowra Heights on Wednesday morning. How good is that. That is what I call GREAT SERVICE. You do it with every order. Keep up the great work !”
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“:) two thumbs up! Especially wonderful telephone staff and so impressed with the careful packaging and instructions!”
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“Great, fast service, and competitive pricing. Will order all my compounding prescriptions from you in future!”
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“Delivery service was fantastic! Easy to organise and quick. I appreciated the regular tracking updates.”
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“I’m ordering from NSW, I’ve never been there. I order, they ship it quickly, I’m getting better and faster service than I did from the local compounding pharmacy so I’m happy. Thanks”
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“I have been a customer of NCC for at least 12 yrs and have found them responsible and supportive in product and delivery.”
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“Your service is great. I’ve recommended you to my friends.”